Website Terms of Use

Last updated: September 2026

1. About these terms

1.1The website at infinityallianceproject.com.au (the Website) is operated by Infinity Alliance Project (ABN 56 688 034 737, NSW Contractor Licence 486488C) (we, us, our).

1.2By using the Website you agree to these Terms of Use. If you do not agree, please do not use the Website.

2. General information only

2.1Content on the Website, including service descriptions, frequently asked questions, cost factors, timeframes and references to laws, standards or approvals, is general information only. It is not legal, engineering, planning, financial or other professional advice, and it does not take your particular property or circumstances into account.

2.2Laws, standards and approval requirements change. You should confirm how they apply to your project with the relevant authority, your strata manager, or a qualified professional before relying on them.

2.3We take reasonable care to keep the Website accurate and current but, to the extent permitted by law, we do not warrant that it is complete, accurate or free from errors.

3. No offer or contract

3.1Nothing on the Website is an offer to carry out work at a particular price or time. We are only bound when we issue a written quote and you accept it, or when we both sign a written contract.

3.2Submitting an enquiry or quote request through the Website does not create a contract and does not oblige either of us to proceed.

4. Start-time statement

4.1Where the Website says we aim to attend or start a job within three days once a quote is approved, this is a target, not a guarantee. It applies from the later of: our receipt of your written acceptance of the quote; receipt of any deposit and, where required by law, issue of the Home Building Compensation Fund certificate; and receipt of all approvals and access needed for the work.

4.2The target is subject to conditions including material and product availability, weather, safe site conditions, site access, strata or council approvals, emergencies, public holidays, and our existing work schedule. It does not refer to the time needed to complete the work.

5. Emergency services

5.1Emergency and after-hours attendance depends on the availability of our team, the location of the property, weather and safety conditions. Call-out fees and after-hours rates apply.

5.2If there is a risk to life or of serious injury, call 000 first. For gas leaks, contact your gas distributor. For fallen power lines or electrical hazards, contact your electricity distributor.

6. Reviews, photos and examples

6.1Client reviews reflect the individual experiences of those clients. Results depend on each property, scope and budget.

6.2Images on the Website may include illustrations or examples that are representative only and may not show a specific completed project.

7. Intellectual property

7.1The Website content, including text, graphics, logos and images, is owned by or licensed to us. You may view and print it for personal, non-commercial use. You must not copy, reproduce or republish it for any other purpose without our written permission.

8. Acceptable use

8.1You must not use the Website to submit false or misleading enquiries, to send spam or harmful code, to collect other people's information, or in any way that breaches the law or interferes with the Website.

9. Third-party websites

9.1The Website links to third-party sites, including Google, Instagram, NSW Government websites and our related business Infinity Floor Sanding. We do not control third-party sites and are not responsible for their content, availability or privacy practices.

10. Your consumer rights

10.1Nothing in these Terms of Use excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded, restricted or modified.

11. Limitation of liability

11.1Subject to clause 10, and to the extent permitted by law, we are not liable for any loss or damage, including indirect or consequential loss, arising from your use of, or reliance on, the Website or its content.

12. Changes, governing law and contact

12.1We may update these Terms of Use at any time by publishing a new version on the Website.

12.2These Terms of Use are governed by the laws of New South Wales, Australia, and you submit to the non-exclusive jurisdiction of its courts and tribunals.

12.3Questions about these Terms of Use can be sent to Infinity Alliance Project, Level 5, 4 Columbia Court, Norwest NSW 2153, 02 9158 6666 or info@infinityallianceproject.com.au.

Privacy Policy

Last updated: September 2026

1. Our commitment

1.1Infinity Alliance Project (ABN 56 688 034 737, NSW Contractor Licence 486488C) (we, us, our) respects your privacy. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, to the extent they apply to us, and we choose to follow them as good practice in any case.

2. What we collect

2.1Depending on how you deal with us, we may collect:

• your name, phone number, email address and company or agency name;
• property addresses, access instructions, key and alarm details, and strata or building manager contacts;
• photos, videos and descriptions of the property and the work;
• tenant or occupant names and contact details provided by property managers or owners;
• billing information, such as invoice and payment records (card payments are processed by our payment provider, and we do not store full card numbers);
• records of our communications with you, including calls, emails, messages and enquiry forms;
• website usage information, such as pages visited and device type, collected through cookies and analytics tools.

3. How we collect it

3.1We collect personal information directly from you, through our website forms, phone, email and messaging, during site visits, and from third parties such as property managers, strata managers, owners, insurers and referral partners.

3.2If you give us personal information about another person, such as a tenant, you confirm that you are authorised to do so and that the person knows their information will be shared with us for the purpose of arranging the work.

4. Why we use it

• to respond to enquiries, inspect properties, prepare quotes and carry out work;
• to arrange access with owners, tenants, agents and strata managers;
• to invoice, collect payment and keep business records;
• to meet our legal obligations, including building, licensing, insurance, tax and work health and safety requirements;
• to manage warranty and defect claims;
• to improve our services and website;
• to send you service updates and, where permitted, marketing information.

5. Who we share it with

5.1We may share personal information with appropriately licensed subcontractors and suppliers engaged on your job; property managers, owners, owners corporations and strata or building managers connected to the property; insurers, including the Home Building Compensation Fund where required; certifiers, engineers and consultants; our accountants, IT, cloud and software providers; and government agencies or regulators where required or authorised by law.

5.2We do not sell personal information.

5.3Some of our software and cloud providers may store data outside Australia. Where this happens, we take reasonable steps to ensure the information is handled consistently with the Australian Privacy Principles.

6. Marketing

6.1We send marketing emails and messages only in line with the Spam Act 2003 (Cth). Every marketing message will identify us and include a way to unsubscribe. You can opt out at any time by using the unsubscribe link or contacting us.

7. Photos of our work

7.1We may photograph our work for records, quality control and marketing. We will not publish photos that show people, personal belongings that identify you, or the property address without your consent.

8. Security and retention

8.1We take reasonable steps to protect personal information from misuse, loss and unauthorised access. We keep job records for as long as needed for our legal obligations, including statutory warranty periods under the Home Building Act 1989 (NSW), and then securely destroy or de-identify them.

9. Access, correction and complaints

9.1You can ask to access or correct the personal information we hold about you by contacting us. We will respond within a reasonable time, usually 30 days.

9.2If you have a privacy complaint, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au.

10. Contact

10.1Privacy Officer, Infinity Alliance Project, Level 5, 4 Columbia Court, Norwest NSW 2153, 02 9158 6666 or info@infinityallianceproject.com.au.