Infinity Alliance Project coordinates rental property maintenance for Sydney property managers with written quotes, agreed access arrangements and one project contact from request to handover.
When a tenant reports a problem, the manager needs enough information to make the next decision. What has happened, where is it, who can approve the work, and what can the tenant expect next? A repair request that answers those questions is easier to assess than an unlabelled photograph or a forwarded message with no property reference.
Send a property maintenance request, or call 02 9158 6666 to discuss your rental portfolio.
What rental maintenance requests can you send?
Bring us the repairs and upkeep you want assessed, including damaged walls or ceilings, doors and fittings, carpentry, painting, flooring installation, leaks and wet-area concerns. A request can also include kitchen or bathroom updates that need more planning than a small maintenance item.
Describe the issue before choosing the repair. For example, report where a ceiling stain appears and when it was noticed rather than assuming a coat of paint will solve it. Include any information about earlier repairs, but distinguish what the tenant has observed from what an inspection has confirmed. The quotation should be based on the actual property and agreed scope.
How do written quotes help you obtain landlord approval?
A useful quote gives the owner a defined decision, not simply a broad label such as repairs. It should describe the areas involved, the proposed work, relevant exclusions and any conditions that need clarification. Tell us which information your agency needs before you forward a quotation to the landlord.
Please identify the person authorised to approve the work and any required reference number. If there is an agency instruction about variations, invoicing or completion records, include it at the start. Additional work discovered during attendance needs an explanation and the appropriate approval; it should not be treated as automatically authorised by the original maintenance request.
How can access be arranged around an occupied rental?
Let us know whether the property is occupied, who coordinates access, and whether there are building or site instructions relevant to the visit. Include a nominated contact and any practical restrictions already known. Access arrangements and the timing of the work must be confirmed for the particular property.
Please coordinate any required notices and permissions through the responsible parties. We do not assume that a preferred appointment time is an agreed booking or that a contractor can enter whenever a repair is requested. If access changes, update the job contact so the next step can be reconsidered before an unnecessary visit.
Can one contractor relationship support a multi-property portfolio?
Yes. Discuss the way your agency handles repair requests so each property can retain a clear job reference, authorised scope and access contact. The purpose is a consistent process across the rent roll, not a single open-ended instruction covering every property.
You may need separate quotes for different landlords, invoices attached to individual jobs, or completion information in a particular format. Agree those arrangements with us rather than assuming a reporting system or service level that has not been discussed. Our maintenance and repairs page outlines the broader service scope.
How are urgent requests separated from routine maintenance?
For an urgent issue, call 0424 382 070 rather than relying only on an online form. Give the property reference, the visible problem and the access contact. Explain any immediate concern without asking a tenant to investigate an unsafe area or guess what is causing damage.
Urgent requests, routine repairs and planned upgrades can need different arrangements. Attendance depends on availability, access and the scope; this page does not promise a fixed response interval for every request. If initial make-safe work is required, confirm how further investigation and the permanent repair will be assessed and approved.
What changes when the property is between tenancies or being prepared for sale?
A vacant period can provide an opportunity to group repairs, repainting and flooring work into one brief. Supply inspection photographs, the rooms involved, items to retain and any instructions about the required finish. Identify the date you want considered, while allowing the contractor to assess access, materials and the work itself before confirming timing.
For a larger upgrade, see kitchen and bathroom renovations. For apartment-specific briefing considerations, see unit renovation and maintenance in Surry Hills. A service-area page is not a substitute for checking the actual building and proposed scope.
What should be recorded when a maintenance job closes?
Ask for the completion information your agency needs to identify what was done and what remains unresolved. A repair photograph should relate to the work, not unnecessarily record a tenant's belongings. If an inspection identifies another issue, keep that separate from the completed scope and obtain the next instruction.
Before closing your own work order, check it against the agreed quote and any authorised variations. A completed small repair does not confirm the condition of every part of the property. Any further assessment, return visit or additional work needs its own clear next step.
What do property managers commonly ask?
Can we send maintenance requests for several landlords?
Yes. Keep the property, owner approval and access details separate for each request. We can discuss a consistent agency process without treating approval for one landlord as authority for another property.
Can the tenant explain the issue directly?
A tenant can provide useful observations and photographs. Please still identify who manages the job, who authorises the scope and who should receive the quote, so a conversation does not become an unclear instruction to proceed.
Do you provide a price before work begins?
The agreed scope and price should be recorded in the written quote or contract. Investigations, concealed conditions and additional items may need a separate decision; no universal maintenance price is stated here.
Can you become an ongoing maintenance contact for our agency?
We welcome that discussion. Tell us about the properties, service requirements, approval process and documentation your agency needs. Any ongoing arrangements and response commitments must be expressly agreed.
What should your agency send first?
Send the property address, issue description, photographs, your job reference, approval contact and access arrangements. Include existing reports and any date you want considered. Request a rental maintenance quote, call 02 9158 6666, or email info@infinityallianceproject.com.au.
